Pokka Pen

I ship all wallet orders USPS first class under 12oz. All flags Ship UPS ground. Orders placed before NOON EST typically ship same day.

We are a small SHOP in FORT MYERS FLORIDA: each item is HANDMADE so order with pride!

Thank you for choosing Recycled Firefighter. We hope you can find the answers you need here to any of our FAQs. 

Is there a minimum order for free US shipping? Yes, $99 is the minimum. *Just a side note that International Shipping will vary based on different carriers used for the destination country.*

My coupon code expired. Can I still use it? Unfortunately, no. But we'll be running more promotions and sending out more discount codes in the future! If you provided a review for us about one of our products, THANK YOU! 

My coupon code didn't work when I placed an order. What should I do? First check to make sure your coupon code isn't expired and that you've typed in the code correctly during checkout. Also, ensure that specific instructions for a particular code is followed such as adding an item(s) into the cart prior to entering in the code. If neither of these suggestions resolves your problem, email info@recycledfirefighter.com with the details and we'll do our best to resolve things for you. Codes are often one time use, with certain minimum purchase requirements, and only one discount code can be used per purchase. Please do not share or abuse our discounts- we reserve the right to discontinue codes at any time. We cannot add codes or Rewards Points in retrospect.  Once Rewards Points are activated, they cannot be transferred back into points.

Oops! My address or email address was typed in incorrectly. What can I do? Email info@recycledfirefighter.com ASAP with the changes you need made. Orders are processed each morning at 8am, so there is a very short window of time in which to make changes. If your order is already being processed, packed and/or shipped, changes are most likely not an option. We'll do our very best to resolve things for you! Please refer to our Return and Shipping Policies page for more details. 

I want to change my order. Can I? Changes and additions to your order can not be made from our end. What we can do to help you is cancel your original order and you may place a new order with the items you desire. This can be done only if your order has not been processed, packed, or shipped, which may begin at 8am the day after you place an order. Email info@recycledfirefighter.com ASAP if this need arises. We'll do our best to resolve things for you. 

When will my items be shipped? On orders with in stock products, we try our best to ship within 3 or 4 days. On our hand made products that are made to order we try our best to get these orders out within 3-4 weeks depending on order volume. 

Will I receive an order confirmation and a shipping confirmation? Yes! If you have typed in your email address or text alerts correctly during checkout both of these confirmations will be sent to you automatically. You can track your order's shipping progress using the tracking information provided or check into updates using the tracking feature on the website using your order number. 

How long does it take to receive my order once my item has been shipped? Although this solely depends on USPS, our best estimate is 3-4 days. Domestic orders arrive more quickly, while international orders sometimes take a few more days. If you are wondering when your package might arrive, check the tracking info sent in the shipping confirmation email. 

My order hasn't arrived yet, but I think it should have by now. What should I do? We suggest giving it a little time- a few days to a week- then contacting USPS with any shipping inquiries. Check with your local carrier and any neighbors that might have received it accidentally. If things are still not resolved after pursuing these avenues, email info@recycledfirefighter.com. We'll do our best to resolve things in some way. Please refer to our Return and Shipping Policies page for more details.

My item looks different than the pictures/description on the website, or an item I've ordered before. Is this normal? We strive to provide accurate pictures and information for each product. Due to the repurposed nature of the fire hose your item may appear different than what you see in the product pictures. Not all items have "writing" on them, and these items are limited. The hose color may be slightly lighter or darker and frequently comes with scuffs and markings. Each item is uniquely hand-crafted, and may differ slightly from other products of a similar make. Each item, especially the Sergeant and Rookie, has a "break in" period and will loosen up/adapt to your everyday uses with time. 

How should I put my cash in the cash strap? We suggest folding the cash into thirds. There is a helpful video on our Instagram and Facebook pages to show you how! 

Can I return a "SPECIAL SALE" ITEM? Promotions such as BOGO, special one day sales, deep discount codes or BlackFriday/CyberMonday deals are NOT eligible for return, exchange, or refunds. MASKS CANNOT BE RETURNED.  

When will you have more items in stock? We are diligently working to have our store fully stocked. Thank you for your patience as we continue to grow! 

How will I know when new items are in stock? You can check back on the website periodically, sign up for email alerts on the website for each item you are waiting for, or follow us on Facebook or Instagram. We'll make announcements weekly about new products, restocked items, and plans for the store. 

Are you taking wholesale orders? At this time we are not, but please email info@recycledfirefighter.com with your desires and contact information. We'll keep a list of anyone interested for future reference, and contact you when this option is available.

Are you taking custom orders? No, not at this time. We hope you find something you love on our site! 

Do you accept returns or exchanges?  We do not offer exchanges, unless there is a manufacturing issue (which we hope there never is!) Returns are usually accepted, with some limitations. Any Subscription boxes purchase are not eligible for a refund unless it is a manufacturer issue. Please read our full Return and Shipping Policies and let us know if you have any questions. Contact info@recycledfirefighter.com for more info.

I still have questions. How can I contact Recycled Firefighter? Email our support team at info@recycledfirefighter.com for additional help.