Our gear is born from real, battle-tested materials with a history. Our wallets, flags, and other select products are crafted from repurposed, decommissioned fire hose or salvaged combat boot leather. Our backpacks are built tough with mil-spec Cordura fabric and other durable, American-made materials. It's gear with a story, built with purpose.

No two pieces of our gear are exactly alike. The unique scuffs and markings on our products are a testament to their past life—it's what makes them one-of-a-kind. It’s not a flaw, it’s a mark of American grit and the second mission our gear is on. You're not just buying a product; you're carrying a piece of history.

Changes and additions to your order can not be made from our end. What we can do to help you is cancel your original order and you may place a new order with the items you desire. This can be done only if your order has not been processed, packed, or shipped, which may begin at 8am the day after you place an order. Email info@recycledfirefighter.com ASAP if this need arises. We'll do our best to resolve things for you. 

We recommend folding your cash into thirds. It’s the simplest way to keep it secure and organized. You can find a video on our Instagram and Facebook pages that shows you exactly how it’s done.

Elastic naturally wears out over time, especially with daily carry. You've got two options:

• Option 1: Repair Service - We offer a full elastic and binding replacement for a flat rate of $30 plus shipping both ways(typically $40-45 total). To send your wallet in, ship it to:
  
  Recycled Firefighter
  Attn: Elastic Repair
  4409 SE 16th Place, Unit 8
  Cape Coral, FL 33904
  
  
• Option 2: Replacement Wallet - Many customers choose to pick up a brand-new wallet once their old one has run its course. We often run promos (like free wallets with gear purchases), so this can sometimes be the better value.

Either way, we've got you covered. Just let us know if you'd like to arrange a repair or grab a new wallet.

For in-stock gear, we work hard to get your order shipped right away. Orders placed Monday through Thursday are processed within 24 hours. Orders processed Friday through Sunday are shipped the following Monday.

For our hand-crafted, made-to-order products, it can take up to 3 to 4 weeks, depending on how many orders we're tackling. We'll send you an order and a shipping confirmation with tracking info so you can keep an eye on its journey.

Once your gear is out the door, it's in the hands of the courier. We estimate about 3 to 4 days for domestic orders, but it can sometimes take a bit longer. We’ll send you a tracking number and link to track your order.

First, check with your local mail carrier or your neighbors—sometimes a package ends up in the wrong hands by accident. If that doesn't resolve it, give it a few days to a week. If it still hasn't shown up, email us at info@recycledfirefighter.com, and we’ll do our best to help you find a solution.

Once an order is placed, we can’t make changes or add more items from our end. The best way to get the gear you want is to email us at info@recycledfirefighter.com as soon as possible to cancel your original order. You can then place a new one with the correct items. Keep in mind this is only possible if your order hasn’t already been processed, packed, or shipped, which can start as early as 8 a.m. the day after you order.

Both of those confirmations are sent automatically to the email address you entered at checkout. Check your spam folder just in case! If you still can’t find it, please reach out to us at info@recycledfirefighter.com.

We’re always working hard to get our store fully stocked. The best way to know when we have a restock or new gear is to check back on our website, or follow us on Facebook and Instagram for our weekly announcements. You can also sign up for email alerts on the product pages of the items you’re waiting for.

First, double-check that you typed the code in correctly and that it hasn't expired. Some codes have specific requirements, like a minimum purchase or requiring a certain item in your cart. Only one discount code can be used per purchase. If you’re still having trouble, send the details to info@recycledfirefighter.com, and we’ll do our best to help you out.

Please do not share or abuse our discounts - we reserve the right to discontinue codes at any time. We cannot add codes or Rewards Points in retrospect. Once Rewards Points are activated, they cannot be transferred back into points.

Unfortunately, an expired code is no longer valid. But don’t worry, we’re always running more promotions and sending out more discount codes, so keep an eye out for them in the future.