Return and Shipping Policies

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. **BOGO orders and special promotion sales (like Black Friday/ Cyber Monday) are NOT elegible for any returns, exchanges or refunds. Also, orders that include FREE items are not eligible. Thank you for respecting this policy. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. YOU MUST NOTIFY support@recycledfirefighter.com of your concerns to discuss eligibility BEFORE sending in your return. Read below for more details. 

Non-returnable items:

Gift cards and BOGO or free deals/special promotions 

We do not offer gift receipts or returns- refunds go to the original buyer, not the gift recipient. 

To complete your return, we require a receipt or proof of purchase. Include this inside your return package please. 

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your item and notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, minus the restocking fee, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days per that bank’s policies. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@recycledfirefighter.com.

Exchanges (if applicable)
We do not offer exchanges! We only replace items if they are defective or damaged. If you need to exchange it for the same item due to a manufacturing issue, send us an email at support@recycledfirefighter.com and send your item to: 2200 Ampere Drive Louisville, KY 40299. Include a note describing in full any issues that need addressed. Once your order has been processed and shipped we do not offer exchanges or changes to your order for color, type, variance from website pictures, and/or preference.

Shipping
To return your product, you should mail your product to: 2200 Ampere Drive Louisville Kentucky US 40299 ONLY AFTER contacting support@recycledfirefighter.com to discuss details and eligibility. INCLUDE in email and package: full name, order number, reason for return. 

You will be responsible for paying for your own shipping costs for returning your item. Original shipping/handling costs are non-refundable. If you receive a refund, the cost of restocking will be deducted from your refund as well.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Thank you for your patience.

If you are shipping an item back to us over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Canceling an order

We will try to cancel an order when you need us to, but we can’t promise that it will be caught in time. We pack items super quickly! Thanks! 

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INTERNATIONAL SHIPPING TERMS 

All international orders (outside of the US) may be subject to customs and duty fees upon arrival in the destination country. Please note: these fees are paid to your local carrier or government and are not collected by us. We ship all international orders DDU (duties delivered unpaid) meaning we do not collect any local taxes/fees in the price charged on the website. Please do consider import duties and taxes if you are shopping internationally. 

WRONG ADDRESS DISCLAIMER 

It is the responsibility of the buyer to make sure that the proper shipping address is entered correctly before completing the purchase. Please double check before placing your order!

In the event of an error, please email us immediately at support@recycledfirefighter.com with your full name, 5 digit order number and the corrected shipping address. We will do our best to correct the mistake as soon as possible, if we can. 

Please keep in mind that we may not be able to correct shipping address errors prior to product shipping. In the event that we are not able to catch your mistake prior to shipping your parcel, it will be your responsibility to return the wrong (unopened) package to us and you will need to cover the cost of shipping for the new parcel to be resent. To avoid these unnecessary shipping costs and delays, please do take extra care to ensure the address you enter is correct prior to checking out.

DELIVERED BUT NOT DELIVERED 

If tracking information confirms that the item has been delivered to the shipping address for your order but you have not received your products, please contact the carrier directly in order to investigate this issue. We use USPS. We cannot be held accountable for packages where tracking information states the package has been delivered to your shipping address, unless it was a large order and includes insurance. You can reach out to our support team to see if there can be any investigation done on our end or with USPS. Thank you for your understanding and support.