Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. **BOGO orders, one day sales, deep discount codes and special promotion sales (like Black Friday/ Cyber Monday) are NOT elegible for any returns, exchanges or refunds. ** Also, orders that include FREE items are not eligible. Thank you for respecting this policy.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. YOU MUST NOTIFY firstname.lastname@example.org of your concerns to discuss eligibility BEFORE sending in your return. Read below for more details.
Gift cards and BOGO or free deals/special promotions
We do not offer gift receipts or returns- refunds go to the original buyer, not the gift recipient.
To complete your return, we require a receipt or proof of purchase. Include this inside your return package please.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery or not following our policy
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your item and notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, minus the restocking fee, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days per that bank’s policies.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We do not offer exchanges! We only replace items if they are defective or damaged. If you need to exchange it for the same item due to a manufacturing issue, send us an email at firstname.lastname@example.org and send your item to: 2200 Ampere Drive Louisville, KY 40299. Include a note describing in full any issues that need addressed. Once your order has been processed and shipped we do not offer exchanges or changes to your order for color, type, variance from website pictures, and/or preference.
To return your product, you should mail your product to: 2200 Ampere Drive Louisville Kentucky US 40299 ONLY AFTER contacting email@example.com to discuss details and eligibility. INCLUDE in email and package: full name, order number, reason for return.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping/handling costs are non-refundable. If you receive a refund, the cost of restocking will be deducted from your refund as well.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Thank you for your patience.
If you are shipping an item back to us over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Canceling an order:
We will try to cancel an order when you need us to, but we can’t promise that it will be caught in time. We pack items super quickly! Thanks!