Shipping policy

CANCELLATIONS & ORDER CHANGES:

We are unable to guarantee cancellations once orders are submitted as we strive to ship very quickly and may not be able to catch orders prior to them being shipped. Please submit your requests to info@recycledfirefighter.com as soon as possible and we will attempt to process this for you.

We apologize, but we are unable to make changes once orders are submitted. This includes product and style changes.

INTERNATIONAL SHIPPING TERMS

All international orders (outside of the US) may be subject to customs and duty fees upon arrival in the destination country. Please note: these fees are paid to your local carrier or government and are not collected by us. We ship all international orders DDU (duties delivered unpaid) meaning we do not collect any local taxes/fees in the price charged on the website. Please do consider import duties and taxes if you are shopping internationally.

We do not offer a guaranteed delivery timeline on International orders. We are not eligible to inquire with USPS regarding international delivery delays until thirty (30) days have elapsed in scans, and shipping inquiries are not available for orders that have already been processed into the destination country.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to ensure that the proper shipping address is entered correctly before completing the purchase.

In the event of an address error, please email us immediately at info@recycledfirefighter.com with your full name, 6-digit order number and the updated shipping address. We will attempt to catch the order to make the adjustment but we cannot guarantee this as we do ship rather quickly.

If we are unable to update changes prior to shipping, it is the buyer's responsibility to contact USPS to request a re-reroute of the package. Please note that this may have an extra fee. We do NOT offer refunds for orders with shipping addresses that are not correctly entered and have resulted in incorrect delivery.

USPS TRACKING CONCERNS

If tracking issues occur, it is best for the customer to contact USPS directly regarding these matters. Please make sure to always refer to your tracking number. We are not responsible for the route and timeline by which USPS chooses to process packages, or for incorrectly delivered orders.

If your order shows a "delivered" scan but has not arrived yet, contact your local USPS as soon as possible to inquire to its status. Please refer to your tracking number.

If your order shows a "Package Awaiting Acceptance" or "In Transit, Arriving Late" scan but does not show the "Lost" designation, your package may have been mis-sorted at some point in its journey but will arrive to you, albeit later than expected. Contacting USPS directly may offer additional insight to the buyer regarding these delays.

You may reach out to our support team at info@recycledfirefighter.com to determine if we are able to assist with these investigations. However, reaching out to USPS directly is the best course of action in these situations.