OUR CUSTOMERS ARE VERY IMPORTANT TO US! Thank you for choosing Recycled Firefighter. We hope you can find the answers you need here to any of our FAQs.
My coupon code expired. Can I still use it? Unfortunately, no. But we'll be running more promotions and sending out more discount codes in the future! If you provided a review for us about one of our products, THANK YOU!
My coupon code didn't work when I placed an order. What should I do? First check to make sure your coupon code isn't expired and that you've typed in the code correctly during checkout. If neither of these suggestions resolves your problem, email firstname.lastname@example.org with the details and we'll do our best to resolve things for you.
Oops! My address or email address was typed in incorrectly. What can I do? Email email@example.com ASAP with the changes you need made. Orders are processed each morning at 8am, so there is a very short window of time in which to make changes. If your order is already being processed, packed and/or shipped, changes are most likely not an option. We'll do our very best to resolve things for you!
I want to change my order. Can I? Changes and additions to your order can not be made from our end. What we can do to help you is cancel your original order and you may place a new order with the items you desire. This can be done only if your order has not been processed, packed, or shipped, which may begin at 8am the day after you place an order. Email firstname.lastname@example.org ASAP if this need arises. We'll do our best to resolve things for you.
When will my items be shipped? We try to process orders within 24-48 hours, and have them sent out the same week you place an order. We're working to improve these times even more, so you may receive your order even more quickly!
Will I receive an order confirmation and a shipping confirmation? Yes! If you have typed in your email address correctly during checkout both of these confirmations will be sent to you automatically. You can track your order's shipping progress using the tracking information provided.
How long does it take to receive my order once my item has been shipped? Although this solely depends on USPS, our best estimate is 3-4 days. Domestic orders arrive more quickly, while international orders sometimes take a few more days. If you are wondering when your package might arrive, check the tracking info sent in the shipping confirmation email.
My order hasn't arrived yet, but I think it should have by now. What should I do? We suggest giving it a little time- a few days to a week- then contacting USPS with any shipping inquiries. Check with your local carrier and any neighbors that might have received it accidentally. If things are still not resolved after pursuing these avenues, email email@example.com. We'll do our best to resolve things in some way.
My item looks different than the pictures/description on the website, or an item I've ordered before. Is this normal? We strive to provide accurate pictures and information for each product. Due to the repurposed nature of the fire hose your item may appear different than what you see in the product pictures. Not all items have "writing" on them, and these items are limited. The hose color may be slightly lighter or darker and frequently comes with scuffs and markings. Each item is uniquely hand-crafted, and may differ slightly from other products of a similar make. Each item, especially the Sergeant, has a "break in" period and will loosen up/adapt to your everyday uses with time.
How should I put my cash in the cash strap? We suggest folding the cash into thirds. There is a helpful video on our Instagram and Facebook pages to show you how!
When will you have more items in stock? We are diligently working to have our store fully stocked. Thank you for your patience as we continue to grow!
How will I know when new items are in stock? You can check back on the website periodically, sign up for email alerts on the website for each item you are waiting for, or follow us on Facebook or Instagram. We'll make announcements weekly about new products, restocked items, and plans for the store.
Are you taking wholesale orders? At this time we are not, but please email firstname.lastname@example.org with your desires and contact information. We'll keep a list of anyone interested for future reference, and contact you when this option is available.
Are you taking custom orders? No, not at this time. We hope you find something you love on our site!
Do you accept returns or exchanges? Due to the hand crafted nature of our items, once an item has shipped we only honor returns or exchanges if there is some kind of manufacturing or material defect (which we hope is very rare, if any). Contact email@example.com for more info.
I still have questions. How can I contact Recycled Firefighter? Email our support team at firstname.lastname@example.org for additional help.